BigFlix Service Review

By Aditya Mhatre at 26 December, 2008, 7:45 am

I have been a BigFlix subscriber for over past 6 months and have decided not to renew my subscription. My account screen tells me that I have watched around 97 movies so that should put to rest any credibility issues about this review. BigFlix has two service offerings - Streaming as well as rental. This review talks only about the rental service.

The various Bigflix subscription plans are decently priced and are pretty affordable for someone who likes movies moreover my main reason for being a Bigflix subscriber was so that I won’t have to spend Rs.150 per ticket for a movie like Golmaal Returns. My experience started out being very good with the movies being delivered on time. They also have a decent collection of English movies so I have no real complaints when it comes to their collection. The website doesn’t mention this but I think all the deliveries are processed early in the morning so the trick used to be to send the pick up request before 7 am so that by the time I was back from office, the next discs were waiting for me. My relationship with BigFlix began to sour when my top 5 movies didn’t show up for over two months. The movies in the screenshot below show that they have been in the queue for quiet sometime. On further investigation with the delivery guy, he mentioned that they had only 2 discs of Jaane Tu ya for entire Navi Mumbai region! The business side of such a service must work almost similar to Netflix in the US where the company buys a certain number of licenses of a particular movie. So Bigflix apparently didn’t buy enough licences for their subscribers. They might want to look into that before I decide to sign up with them again.

An advantage that Bigflix has over services like Seventymm (which I have subscribed to now) is its retail presence. i.e Bigflix Stores. If you don’t want to wait for the delivery to happen you can go to any of the Bigflix stores in Mumbai and get your movie exchanged. Another recommendation to Bigflix would be to enable subscribers to report scratched discs.

I would rate Bigflix as an average but a rapidly deteriorating service but it isn’t too late for them to improve. Also, as a subscriber you can get more out of the service if you have a retail outlet near you.

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Comments
Headboard Light %0A December 2, 2010


i always frequent movie rentals because i am a movie addict and i watch so many movies at one time ,-:

s s dass June 19, 2011


Hi,

This is a big scam. They take the membership money in advance, deliver DVDs promptly for 2-3 days to falsely establish the fact that they provide good service and then disappear after that with no trace. I have called almost everyday for the last 8 days to get a movie picked-up and the next one delivered, but nobody in rental Bigflix is remotely bothered for this basic service running their whole movie rental business. The Customer Care is full of dumb parrots who can only say one line, ‘I have taken your complaint and I am forwarding it to the concerned department’. That is all they have been told to say, seems like a bunch of zero IQ school dropouts. If you request the CSE that you want to speak to a supervisor/manager, they will put the call on hold for eternity and come back saying they could transfer the call. They do not come any dumber than renal Bigflix customer service executive. Rental BigFlix has set the bench mark for the worst customer service, dumb of the dumbest customer service agents, zero responsibility and money making scam.

S S DASS
NCR

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